Service & Help
Everything you need to know — from order to delivery, from allergens to return.
Contact
We are here for you.
The easiest way to reach us is via our Contact form or directly by email to shop@lemke.de.
We usually respond within 24–48 hours, Monday to Friday. We do not have a telephone hotline — but every message is read by us personally and answered carefully.
Shipping & Delivery
We ship reliably within Germany and to selected EU countries. The shipping costs are automatically calculated in the checkout based on your delivery address and the order weight.
| Delivery area | Delivery time | Cost |
|---|---|---|
| Germany | 2–4 working days | 5,95 € |
| Germany (from 40 € order value) | 2–4 working days | Free |
| Selected EU countries | 3–5 business days | From 10,40 € |
Orders are processed and shipped Monday to Friday. There is no shipping on weekends and holidays.
Tracking: Once your order has been shipped, you will receive a shipping confirmation by email with a tracking number.
Note on nougat products in summer: Due to the high temperatures, we do not sell nougat products in the summer months, as the nougat can melt during transport.
Right of revocation
As a consumer in the EU, you have the right to cancel your purchase within 14 days of receiving the goods – without giving reasons and without any questions.
To exercise your right of withdrawal, please use our Withdrawal Form or contact us directly at shop@lemke.de.
→ Withdrawal form & all details
Payment methods
We accept all common payment methods in checkout:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Apple Pay / Google Pay
- Bank Transfer (SEPA)
All transactions are processed securely. We do not store payment data.
Return & refund
Important note on food returns — please read before ordering.
According to German law (§ 312g para. 2 No. 2 BGB) are open or unsealed foods for hygienic reasons excluded from the right of return. This applies to all our marzipan, nut butter-, spread and snack products once the packaging has been opened.
We want to be transparent — so there are no unpleasant surprises.
Our promise: If something is damaged, incorrect or not as described, we will find a solution. Contact us within 48 hours after receipt with a photo of the goods and the packaging.
→ Contact
Tracking
After sending your order, you will receive a shipping confirmation by e-mail with your Shipment number. This allows you to track your parcel directly from the deliverer (DHL or DPD, depending on the place of delivery).
No shipping confirmation received? Please check the spam folder first — and then Get in touch with us, we'll look right away.
Another question? We are happy to help — Here you can contact us.
